Starlight Haven
(385) 899-3171Book a session

Terms and Conditions

Draft for attorney review before launch. Last updated [date].

Welcome to Starlight Haven. These terms are an agreement between you and Starlight Haven LLC ("Starlight Haven," "we," "our" or "us"). They cover your use of our website, starlighthavenllc.com, your sessions at our studio in Spanish Fork, Utah, the Stellar Access Pass, and the text messages and emails we send. By using our website, booking a session or joining the Pass, you agree to these terms. If you do not agree, please do not use our services.

Wellness disclaimer

Starlight Haven offers general wellness light sessions. Our sessions are not medical care and are not intended to diagnose, treat, cure or prevent any disease. Individual experiences vary. If you're pregnant, sensitive to light, take medication that makes you more sensitive to light, or have a health condition, talk with your healthcare provider before your session.

Nothing on our website, in our studio or in our messages is medical advice. Stories from guests describe their own experience and are not a promise of any result.

Our services

Starlight Haven offers general wellness light sessions in a full-body light bed. The bed uses red, blue, green and near-infrared light, steady or pulsed.

Session prices

  • 15 minutes: $45
  • 20 minutes: $54
  • 30 minutes: $67

Stellar Access Pass members pay $17, $20 or $25 for the same sessions. Prices may change. The price shown when you book or pay is the price that applies.

Your safety and your session

  • Before your first session, we ask you to fill out a short safety form. Please answer honestly and tell us if anything changes.
  • We may decide a session is not a good fit for you, or ask you to check with your healthcare provider first. If we decline a session for this reason, [refund policy for declined sessions].
  • Follow our staff's directions during your session. Tell staff right away if you feel unwell or uncomfortable, and you may end a session at any time.
  • You choose to take part in each session and accept responsibility for that choice. [Assumption of risk and release language, if any, for attorney to draft]

Age

You must be 18 or older to use our website, book a session or join the Pass on your own. [age policy]

Booking, cancellations and no-shows

  • You can book online, by phone or by text. Walk-ins are welcome when a time is open. {Confirm: walk-ins}
  • [cancellation policy]
  • We may need to reschedule a session, for example if the bed needs service. If we do, we will contact you and help you find a new time.

Payments

  • Payments are handled by our payment processor, [Clover or Stripe, via GoHighLevel]. Our website never sees or stores your full card number.
  • [card fee policy]
  • Gift cards: [yes/no]
  • Refunds: [refund policy]

Stellar Access Pass

The Stellar Access Pass is a monthly membership. Here are the key terms:

  • Price: $100 per month.
  • Automatic renewal: when you join, you authorize us to charge your card $100 on the day you join and again on that same day each month until you cancel. The Pass is month to month, with no long-term contract.
  • What it includes: member session prices of $17 for 15 minutes, $20 for 20 minutes and $25 for 30 minutes, for up to 12 sessions a month. Session prices are paid when you book or visit and are separate from the $100 monthly charge.
  • How to cancel: cancel online at any time at starlighthavenllc.com/members, or call or text us at (385) 899-3171.
  • What cancelling does: cancelling stops all future monthly charges. To avoid the next charge, cancel before your renewal date. Refunds of charges already made: [refund policy]
  • Unused sessions: they don't roll over. Your 12 member sessions start fresh on each renewal date. A missed appointment without notice uses one of that month's sessions; a cancelled one doesn't.
  • Access after cancelling: [policy]
  • Changes: if we change the Pass price or terms, we will tell you in advance by email or text, and you can cancel before the change takes effect.
  • Failed payments: [failed payment policy]

We will send you a confirmation of these terms by email after you join. The Pass is for your personal use and cannot be shared or transferred.

Text messaging terms

By opting in to text messages from Starlight Haven, you agree to these terms.

Booking texts

To book online, you agree to texts about your booking, like confirmations and reminders, usually 2 to 3 messages per booking. These texts are about your bookings only, not offers or advertising. If you would rather not get texts, call us to book. We also email your confirmation and reminder.

Details

  • Message and data rates may apply to messages we send you and messages you send us. Contact your wireless provider with questions about your plan.
  • Opt out: text STOP to (385) 899-3171 or reply STOP to any message. We will send one message to confirm you are unsubscribed. After that, you will not get more texts from us unless you sign up again.
  • Help: reply HELP for help, or contact us at starlighthaven222@gmail.com or (385) 899-3171.
  • Carriers are not liable for delayed or undelivered messages.
  • Mobile opt-in data and consent are never sold or shared with third parties or affiliates for marketing purposes. See our Privacy Policy.

Using our website

  • Give true and current information when you book, join or contact us.
  • Do not misuse the website, try to break its security, or use it for anything unlawful.
  • Everything on our website, including our name, logo, photos and text, belongs to Starlight Haven LLC or the people who licensed it to us. Do not copy or reuse it without our written permission.
  • If you send us a review, photo or other feedback, you allow us to use, display and share it to promote Starlight Haven, free of charge. [Written consent process for guest stories and photos]

Disclaimer of warranties

Our website and services are provided "as is" and "as available." To the fullest extent the law allows, we make no promises, express or implied, about results or about the website always being available or error free.

Limitation of liability

To the fullest extent the law allows, Starlight Haven LLC is not liable for indirect, incidental or consequential damages from your use of our website or services. [Liability cap amount, attorney to confirm under Utah law]

Links to other sites

Our website links to other sites, such as social media and maps. We are not responsible for their content or privacy practices.

Privacy

Our Privacy Policy explains how we collect and use your information. It is part of these terms.

Changes to these terms

We may update these terms. We will post the new version on this page with a new date. Using our website or services after a change means you accept the updated terms. Changes to the Pass price follow the notice rule in the Stellar Access Pass section above.

Governing law

These terms are governed by the laws of the State of Utah, without regard to its conflict of law rules. [Venue and dispute process, if any]

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