Starlight Haven
(385) 899-3171Book a session

Privacy Policy

Draft for attorney review before launch. Last updated [date].

Starlight Haven LLC ("Starlight Haven," "we," "our" or "us") respects your privacy. This policy explains what information we collect when you visit our website, book a session, buy a Stellar Access Pass or contact us, how we use it, and the choices you have. By using our website and services, you agree to this policy.

Information we collect

Information you give us

  • Booking form: first name, last name, mobile number, email, and the session and time you choose.
  • In-studio safety form: before your first session we ask a few short questions, such as whether you are pregnant, sensitive to light, take medication that makes you more sensitive to light, or have a health condition. See the next section for how we handle these answers.
  • Contact form: on our Visit page we ask for your name, phone or email, and your message. This form does not ask any health questions.
  • Stellar Access Pass checkout: your name, contact details and billing details. Payment is handled by our payment processor, [Clover or Stripe, via GoHighLevel]. Our website never sees or stores your full card number.
  • Messages: texts, emails and calls you send us, and your text message consent choices.

Information collected automatically

  • Device and browser type, IP address, pages viewed and how you reached our site.
  • Cookies and similar tools, described below.
  • Campaign details: if you arrive from an ad or a link with tracking tags (UTM parameters), your browser stores the first and last of these tags and sends them with any form you submit, so we know which ads and posts bring people to us.

Your safety form answers

We handle your safety form answers with extra care:

  • We use them for one purpose: to decide whether a session is a good fit for you.
  • They are kept in the studio's booking system.
  • We never sell them or share them for marketing.
  • We never use them for advertising, and they are never sent to analytics or ad tools.

How we use your information

  • To book, confirm and remind you about your sessions.
  • To set up, bill and manage your Stellar Access Pass.
  • To answer your questions and messages.
  • To understand how people use our website and which ads work, and to improve both.
  • To keep our website and records secure, and to meet legal duties.

Text messages (SMS)

Booking texts

To book online, you check a box agreeing to texts about your booking. It reads: "I agree to receive texts from Starlight Haven about my booking, like confirmations and reminders, at this number. Msg & data rates may apply. Reply STOP to opt out." These texts are about your bookings only, not offers or advertising. If you would rather not get texts, call us to book. We also email your confirmation and reminder.

Details

  • Message frequency: depends on your bookings, usually 2 to 3 texts per booking.
  • Rates: message and data rates may apply, depending on your mobile plan.
  • Opt out: reply STOP to any message to stop texts. We will send one message to confirm you are unsubscribed, and then no more texts unless you sign up again.
  • Help: reply HELP to any message, call or text (385) 899-3171, or email starlighthaven222@gmail.com.
  • Carriers: major carriers are supported. Carriers are not liable for delayed or undelivered messages.

How we share information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text message opt-in data and consent are never sold or shared with any third party. We may share information with subcontractors who help us provide support services, such as customer service. All other categories of sharing below exclude text messaging opt-in data and consent.

We do not sell your personal information. We share it in these cases:

  • Service providers that run our business tools for us: GoHighLevel (our customer records, calendar, payments, texts and email) and our payment processor, [Clover or Stripe, via GoHighLevel]. They may use your information to provide services to us and for no other purpose.
  • Analytics and ad tools, described in the next section. These receive browsing and conversion events, never your safety form answers or other health information.
  • To follow the law, a court order or a government request.
  • To protect the rights, safety or property of Starlight Haven, our guests or others.
  • As part of a sale or merger of our business, with notice to you.

Cookies, analytics and ads

We use Google Analytics 4 to see how visitors use our site. We may also use the Meta Pixel to measure our Facebook and Instagram ads and show ads to people who have visited our site. These tools use cookies and similar tech. They receive information such as pages viewed and actions like starting a booking or submitting a form. They never receive health information.

After you book, your browser saves your name, phone and email on your device so you don't have to type them next time. This stays on your device, is not sent to us or anyone else, and is removed after 180 days. Use "Forget me on this device" on the booking page to remove it sooner.

To keep spam and bots out of our booking and contact forms, we use Cloudflare Turnstile. It checks signals from your browser, like your IP address and how the page was used, to tell people from automated scripts. Cloudflare uses this only to provide that check. See Cloudflare's Turnstile privacy addendum.

Your choices:

  • Block or delete cookies in your browser settings.
  • Opt out of Google Analytics with Google's browser add-on at tools.google.com/dlpage/gaoptout.
  • Adjust ad settings in your Google, Facebook and Instagram accounts.

[Cookie banner or consent tool, if used]

How long we keep information

We keep information as long as we need it for the purposes in this policy, such as running your bookings and Pass, or as long as the law requires. [Retention period for booking records and safety form answers]

How we protect information

We use reasonable safeguards to protect your information, and we limit access to the people who need it. No method of sending or storing information online is fully secure, so we cannot promise absolute security.

Children

Our website is not meant for children under 13, and we do not knowingly collect information from them online. If we learn we have, we will delete it. For guests under 18 in the studio, see our Terms and Conditions. [age policy]

Your choices and rights

  • Ask to see, correct or delete the personal information we hold about you.
  • Stop texts at any time by replying STOP.
  • Unsubscribe from emails with the link in any marketing email.

To make a request, email starlighthaven222@gmail.com or call (385) 899-3171. We may need to confirm your identity first.

Links to other sites

Our website links to other sites, such as social media and maps. We are not responsible for their content or privacy practices.

Changes to this policy

We may update this policy. We will post the new version on this page with a new date. Using our website or services after a change means you accept the updated policy.

Contact us