Straight answers to the questions you'd ask us.
About the light
Is this just red light?
No. Red is one of four colors. The bed runs blue, green, red and near-infrared light at the same time.
What are the four colors?
Blue (450 nm), green (525 nm), red (660 nm) and near-infrared (850 nm). Near-infrared is just past what your eyes can see, so it looks like a faint glow. {Confirm: specs}
What does "frequency" mean?
The light can shine steadily or pulse on and off at a set rhythm, from once a second up to ten thousand times a second. That rhythm is the frequency.
What bed is it?
A full-body light bed designed in Utah, with about 18,000 LEDs on 130 panels and four colors of light. Interested in one for your home or business? Ask us.
Will it help my health condition?
We can't tell you that, and we're careful not to. Our sessions are for general wellness, not medical care. Talk with your doctor about any health condition, and come see the bed if you'd like to try it.
A wellness session, not medical care. Not intended to diagnose, treat, cure or prevent any disease.
Your session
How long is a session?
15 minutes. 20 and 30-minute sessions are also available.
What do I wear?
[from Chantel]
Does it get warm?
[from Chantel]
Can I bring someone?
They don't roll over. Your 12 member sessions start fresh on each renewal date. If you cancel a booking it doesn't count; a missed appointment without notice does.
How often do people come?
[Confirm: typical member pattern] The Pass covers up to 12 sessions a month.
Safety
Who should check with a doctor first?
Anyone who's pregnant, sensitive to light, takes medication that makes them more sensitive to light, or has a health condition they're unsure about. [Confirm: full list per the bed's user manual]
What about my eyes?
Eye protection is provided. {Confirm: eye protection}
Is there UV light?
No. The bed's four colors are all visible or near-infrared light, with no UV. {Confirm: spec sheet}
Can the light affect my skin tone?
Blue light has been shown to temporarily darken skin in some people with medium to darker skin tones. If that's a concern, tell us before your session. {Confirm: whether sessions can run without blue}
What side effects do people notice?
Most people notice nothing. Some notice brief redness or warmth afterward. {Confirm: against the bed's user manual}
Is longer better?
Not necessarily. Sessions are 15 to 30 minutes.
Is there an age limit?
[policy for minors: parent consent?]
A wellness session, not medical care. Not intended to diagnose, treat, cure or prevent any disease.
Booking and the Pass
Can I walk in?
Yes, whenever a bed is free. {Confirm: walk-ins} Booking ahead holds your time.
Can I come after hours?
Yes, by request. Call or text to set it up.
What if I need to cancel?
[cancellation and no-show policy]
How does the Stellar Pass work?
$100 per month, then $17 per 15-minute session, up to 12 a month. It renews on the day you joined until you cancel.
How do I cancel the Pass?
Online anytime at starlighthavenllc.com/members, or call or text us.
What happens to sessions I don't use?
[policy]
Do you sell gift cards?
[yes/no]
Ask us. A real person answers.
Call or text (385) 899-3171, or email starlighthaven222@gmail.com.